FAQ
DELIVERY
Normally it will take a few days to prepare your items before shipment. The shipping time depends on shipping methods. You can check for more information on our Shipping Policy page.
Once your items are delivered, we are not liable if they are stolen, lost or damaged. If your tracking number shows that your package was delivered but you did not receive it, please allow an additional 1-3 days for delivery before contacting your local carrier for more information.
Orders typically arrive within 7 to 15 days for Standard Shipping and within 5 to 10 days for Express Shipping. Please visit our Shipping Policy page for more information on your specific location. Once your order has started its journey to you, we will send you an email with tracking information.
RETURN & REFUND
We have a 14-day return policy, which means you have a maximum of 14 days from the date you've received all your purchased items in the same order to submit the return request. For more information regarding our return policy, please check it on our Return Policy page.
Please contact us ASAP. Email us with your order number and detailed information regarding the problem and provide pictures if there is any quality issue: contact@shopheatherblue.com
After your return has been processed and returned to our facilities, please estimate up to 7 days for the refund to hit your bank account. As always, we stand on the side of overcommunicating when it comes to important things so we will send you an email once your return package has been received and your refund is on the way to your bank account. If you haven't received an email from us within 28 days, please do not hesitate to contact us.